About My Office Help

Shayna Shadowen and her husband Jason have operated their third generation family owned Electrical since 2004. Founded in 1968, Service Detectives has established itself as one of the most trusted names in Southern Illinois.

Founded in 2018, My Office Help is the product of Shayna’s frustration with being unable to keep a permanent office team during the slower rural season and a lack of ability to find reliable, affordable, and trustworthy remote support options.

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Jason & Shayna Shadowen
Founders – My Office Help

Our Vision and Mission

At My Office Help, our vision is to revolutionize the home service industry by providing affordable virtual office staff solutions to home service companies. As a business owner, we understand you want more than just an office staff – freedom, flexibility, and peace of mind are what we provide.

Our mission is to help you achieve exactly that. We believe your time is best spent focusing on your expertise, whether working in the field or growing your business. That’s why we take care of the back-end operations, seamlessly managing your virtual office staffing needs.

Our wide range of virtual CSR and bookkeeping services gives you more time for what matters most. Need more time with your family? We’ve got you covered. Want to spend more time growing your business without worrying about administrative tasks? Consider it done. Prefer to work from the office while we handle the phone calls and appointment schedules? We’re here to support you.

With decades of practical experience, we have developed proven systems and processes for efficiency, productivity, and success. We are dedicated to providing a reliable and efficient virtual office staff, allowing you to focus on what you do best.

Choose My Office Help and experience the freedom and peace of mind that comes with having a trusted partner taking care of all your virtual office needs. Let us handle the rest while you do what you best – growing your business and enjoying life outside of work.

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My Office Help Core Values

At My Office Help, we pride ourselves on our strong core values that serve as the foundation of our company culture and guide every aspect of our operations. These enduring principles are not just words on a page, but an integral part of who we are and how we operate.

At My Office Help, our core values are not just aspirational statements; they are the guiding principles that drive our business strategy and contribute to our long-term success. We believe that by staying true to these values, we can continue to stand out in the industry and provide our customers with the highest level of service and satisfaction. Choose My Office Help if you are seeking a reliable virtual office service that prioritizes customer success, social responsibility, and teamwork.

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5 career core values

At My Office Help, we believe that our core values are the foundation of our success. These values serve as guiding principles that shape our company culture, drive our business decisions, and ensure exceptional service for our clients. We are committed to creating an environment where employees thrive, customers are satisfied, and we make a positive impact on society and the environment. Our five core career values reflect our dedication to excellence, collaboration, innovation, integrity, and continuous growth. Read on to learn more about how these values differentiate us from our competitors and contribute to our long-term success.

  • 1. We Grow Great People: At My Office Help, we believe in the potential of every individual on our team. We’re committed to providing opportunities, mentorship, and resources that nurture professional and personal growth. Our success is built on the collective strengths, passions, and talents of our people.

  • 2. Culture of Honor: Respect is at the heart of everything we do. We cultivate an environment where every team member, partner, and client is valued and treated with dignity. By honoring each individual’s unique contribution, we foster a collaborative and supportive workspace.

  • 3. Promises Made, Promises Kept: Integrity and trustworthiness are the cornerstones of our operations. When we make a commitment, we see it through to the end. Our clients and partners can always rely on us to deliver on our word, ensuring reliability and consistency in every interaction.

  • 4. Consistent Client Satisfaction: Meeting our client’s expectations is not just a goal; it’s a standard. We prioritize delivering exceptional service with every task, big or small. By actively listening and responding to our clients’ needs, we aim to consistently exceed their expectations and build lasting relationships.

  • 5. Next Level Solutions: We’re not just content with the status quo. At My Office Help, we continually strive to innovate and optimize. By embracing cutting-edge technologies and methodologies, we ensure our clients always receive solutions that are a step ahead, driving their businesses towards greater efficiency and success.

Who We Are

At My Office Help, we understand the challenges and complexities of running a successful home service business. That’s why we are here to provide you with reliable and efficient virtual office support tailored specifically to the needs of home service companies like yours.

My Office Help was founded in 2018 by Shayna Shadowen, who has over 15 years of experience in the service industry. Coming from a third-generation family-owned service business, we deeply understand the unique demands you face daily.

We pride ourselves on being a trusted and top home service partner. We have formed strategic alliances with leading organizations such as Service Alliance Group, Workiz, Rossware, Housecall Pro, and Emitrr. These partnerships allow us to provide you with a comprehensive suite of back-office functions, ensuring you have the support to focus on what you do best – providing exceptional service to your clients.

Our purpose at My Office Help is to help business owners like yourself create more freedom, in whatever form that may take. More time with your family? More time in the field without having to worry about the back end operation? More time in the office without having to worry about field operations? More time to pursue other interests secure in the knowledge that your business is in good hands? That’s the My Office Help difference, and we can help you achieve it all, by employing systems and processes proven over decades of practical use. At My Office Help, we want you to do what you do best, and let us do the rest!

Meet the Executive Team

At My Office Help, our dedicated team is the driving force behind our success and the exceptional service we provide to our clients. Allow us to introduce you to our talented and experienced executive team:

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Shayna Shadowen
Founder & CEO

With a wealth of operational experience and a deep understanding of the home services industry, Shayna is the visionary leader behind My Office Help. Her years of experience as a third generation owner of Service Detectives and expertise in bookkeeping make her well-equipped to lead our rapidly growing company. Shayna’s commitment to our clients and her passion for creating more freedom for them is evident in every decision she makes.

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Jason Shadowen
Founder & President

With over 25 years of experience as an Electrician and owner of Service Detectives, Jason brings a wealth of knowledge to our team. Jason heads up our marketing and lead generation department. Known for his exceptional sales skills and mentoring, Jason works closely with home service companies to advance their training programs and grow their businesses. His expertise as a John Maxwell Certified Leadership Coach and DISC Certified Instructor makes him the ideal partner to help take your business to the next level.

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Andrew Robinson
Chief Operating Officer

As the person who turns Shayna’s vision into a reality, Andy is instrumental in the operational success of My Office Help. Andy is the ultimate all-rounder with an extensive background in developing multi-state franchises for McDonald’s and expertise in writing, marketing, and business operations. His strength lies in operations and growth strategy, and he is also our marketing guru, utilizing his knowledge from Google College to execute effective marketing campaigns.


Tabatha Chamberlain
Vice President of Operations

With over 20 years of retail management experience, Tabatha is an expert in anything people-oriented. Her ability to analyze situations and understand people’s feelings and backgrounds makes her an essential figure in our team. Tabatha’s dedication to making a difference in the lives of our team members and clients is a true embodiment of our core value of “We Grow Great People.”

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Jessica Sheehan
Director of Virtual Services

Jessica brings years of experience in retail management, particularly in the quick service industry, to our team. As one of our most senior Regional Team Leads, she has played a crucial role in developing the systems and processes that have made My Office Help a global success. Jessica handles all floor operations for our phone services division and ensures a seamless client onboarding process.

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Austin Jay
Research & Development

Austin’s background in leading teams in athletics and the outdoors has equipped him with the skills needed to think outside the box and take calculated risks. As the head of our Research and Development Team, he plays a vital role in continuously developing our custom back office management platform, MOHP. Austin’s expertise allows us to offer the industry’s widest array of cutting-edge technologies while maintaining competitive pricing.

At My Office Help, we believe that a strong and experienced team is the foundation of our exceptional service. With our talented executive team leading the way, you can trust us to provide the reliable and personalized virtual office solutions your electrician company needs to thrive.

Read Our Customer Reviews

Samantha VelascoSamantha Velasco
13:42 29 Mar 23
Shayna has been a Godsend for our business. She goes above and beyond. She held my hand and helped me get my QuickBooks in order. She has taught me so much and I don't know where we would be without her!I highly recommend Shayna and her team to everyone!
I've been working for My Office Help since July of 2019. I couldn't ask for a better company to work for. We truly are a family and I love that! I love getting to help our clients create more freedom!
Pete's AppliancePete's Appliance
22:22 20 Mar 23
I'm usually extremely reserved when it comes to reviews, and it takes a lot for me to leave one, but at this point, I feel like I have to give credit where credit is due. It was to my understanding that at the time, I was only the second appliance repair company to sign on. In knowing this, I was extremely hesitant at first because of my worries with their lack of experience in an extremely demanding and urgent industry. That mixed with the potential high call volume they already had with other industries, I felt there was no way they'd survive my company. Nonetheless, I decided to give them a shot anyway.The first year was exceptional, although I'm hard to please. I do have to say that they surpassed my expectations. When my beloved like you, I like you. It's as simple as that. I've received constant feedback about their (My Office Help) professionalism and appreciation for someone simply just answering the phone! But with me being Oscar the grouch, I've always felt there was room for improvement in certain areas.By year 2, things were flowing pretty well, but I decided to walk away for 2 months because as my business began to flourish, (which I can now say was because of the consistency of Myoffice Help,) I left for mainly for selfish reasons as I was looking for more of a personal approach. I needed more focus on my business and my business only, or at least make me feel like I was the only one. The young lady I temporarily hired was great, but then I thought to myself that if she called out or quit, I was going to be screwed. At least at my office help they have multiple csr's (customer service reps) for backup that can answer my calls in any situation. I decided to come back, but only under one condition, only if offered more help with ordering parts, follow-ups, more phone time between me and the ONE rep only for more detailed situations, and just simply the things an office staff will typically handle. I needed someone who could get to know me, how I think, and what needs to be done without me holding their hand every 2 seconds. To my surprise, they did have a package that offers a dedicated rep, and it is being UNBELIEVABLE experience thus far. I can think clearly now. The bonus is that things I've mentioned to my rep and forgot about, she would randomly mention it towards the end of the day and I'm like you just saved me from an upset customer because that totally slipped my mind. I just can't do 10 things at one while actively repairing machines, but my rep can!Now that I'm approaching year 4, just to kind of recap and add to this a little, it is clear that My Office Help has allowed me the freedom to serve my local community with quality appliance repairs without the extra expense of hiring in-house. Their expert team let's me do what I love in the field without worrying about my back office. I can't recommend them enough, and I already have done so with multiple companies that I have a good rapport with. Now, it sounds like they have multiple companies like mine under their belt. I'd just like to think that I helped to set the expectations of every appliance repair company that cares about their business in particular from me setting the bar so high (*cough cough* lol,) But seriously, the team at My Office Help most certainly exceeded that!
Lindsay GLindsay G
21:28 05 Feb 23
We have had My Office Help work for us for the past month and I have been very impressed. They are easy to work with and best of all we have not missed any calls that we previously missed due to servicing customers at the time of the call. Thank you My Office Help for making our lives just a bit easier!
Dorinda ObstaDorinda Obsta
20:55 05 Feb 23
We own a plumbing company in Houston, Texas. My Office Help has been our call center for 2 years! We were a bit nervous when we signed up, but if it doesn’t scare you, it doesn’t grow you! Since then they have become 100% an extension of our team! Our phones are answered timely with complete customer service. My Office Help schedules our residential calls and our emergency calls. We never have to worry about having a office employee call in sick leaving the phones to us… we have an entire My Office Team that has our back, knows our business and handles our customers just like we would. My only regret is that we didn’t find them sooner! We wouldn’t be where we are today if it wasn’t for their professionalism and help! They truly helped us level up by being the first voice our customers hear! Thanks My Office Help we love y’all and appreciate each and everyone who is on Team Obsta Plumbing!!!