About My Office Help

Shayna & Jason Shadowen operated their third generation family owned electrical service company since 2004. Founded in 1968, Service Detectives established itself as one of the most trusted names in Southern Illinois.

Founded in 2018, My Office Help is the product of Shayna’s frustration with being unable to keep a permanent office team during the slower rural season and a lack of ability to find reliable, affordable, and trustworthy remote support options.

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Jason & Shayna Shadowen
Founders – My Office Help

Our Vision and Mission

At My Office Help, our vision is to revolutionize the home service industry by providing affordable virtual office staff solutions to home service companies. As a business owner, we understand you want more than just an office staff – freedom, flexibility, and peace of mind are what we provide.

Our mission is to help you achieve exactly that. We believe your time is best spent focusing on your expertise, whether working in the field or growing your business. That’s why we take care of the back-end operations, seamlessly managing your virtual office staffing needs.

Our wide range of virtual CSR and bookkeeping services gives you more time for what matters most. Need more time with your family? We’ve got you covered. Want to spend more time growing your business without worrying about administrative tasks? Consider it done. Prefer to work from the office while we handle the phone calls and appointment schedules? We’re here to support you.

With decades of practical experience, we have developed proven systems and processes for efficiency, productivity, and success. We are dedicated to providing a reliable and efficient virtual office staff, allowing you to focus on what you do best.

Choose My Office Help and experience the freedom and peace of mind that comes with having a trusted partner taking care of all your virtual office needs. Let us handle the rest while you do what you best – growing your business and enjoying life outside of work.

My Office Help Core Values

At My Office Help, we pride ourselves on our strong core values that serve as the foundation of our company culture and guide every aspect of our operations. These enduring principles are not just words on a page, but an integral part of who we are and how we operate.

At My Office Help, our core values are not just aspirational statements; they are the guiding principles that drive our business strategy and contribute to our long-term success. We believe that by staying true to these values, we can continue to stand out in the industry and provide our customers with the highest level of service and satisfaction. Choose My Office Help if you are seeking a reliable virtual office service that prioritizes customer success, social responsibility, and teamwork.

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5 career core values

At My Office Help, we believe that our core values are the foundation of our success. These values serve as guiding principles that shape our company culture, drive our business decisions, and ensure exceptional service for our clients. We are committed to creating an environment where employees thrive, customers are satisfied, and we make a positive impact on society and the environment. Our five core career values reflect our dedication to excellence, collaboration, innovation, integrity, and continuous growth. Read on to learn more about how these values differentiate us from our competitors and contribute to our long-term success.

  • 1. We Grow Great People: At My Office Help, we believe in the potential of every individual on our team. We’re committed to providing opportunities, mentorship, and resources that nurture professional and personal growth. Our success is built on the collective strengths, passions, and talents of our people.

  • 2. Culture of Honor: Respect is at the heart of everything we do. We cultivate an environment where every team member, partner, and client is valued and treated with dignity. By honoring each individual’s unique contribution, we foster a collaborative and supportive workspace.

  • 3. Promises Made, Promises Kept: Integrity and trustworthiness are the cornerstones of our operations. When we make a commitment, we see it through to the end. Our clients and partners can always rely on us to deliver on our word, ensuring reliability and consistency in every interaction.

  • 4. Consistent Client Satisfaction: Meeting our client’s expectations is not just a goal; it’s a standard. We prioritize delivering exceptional service with every task, big or small. By actively listening and responding to our clients’ needs, we aim to consistently exceed their expectations and build lasting relationships.

  • 5. Next Level Solutions: We’re not just content with the status quo. At My Office Help, we continually strive to innovate and optimize. By embracing cutting-edge technologies and methodologies, we ensure our clients always receive solutions that are a step ahead, driving their businesses towards greater efficiency and success.

Who We Are

At My Office Help, we understand the challenges and complexities of running a successful home service business. That’s why we are here to provide you with reliable and efficient virtual office support tailored specifically to the needs of home service companies like yours.

My Office Help was founded in 2018 by Shayna & Jason Shadowen, who has over two decades of experience in the service industry. Coming from a third-generation family-owned service business, we deeply understand the unique demands you face daily.

We pride ourselves on being a trusted and top home service partner. We have formed strategic alliances with leading organizations such as Service Alliance Group, Workiz, Rossware, Housecall Pro, SoTellUs, Emitrr and more. These partnerships allow us to provide you with a comprehensive suite of back-office functions, ensuring you have the support to focus on what you do best – providing exceptional service to your clients.

Our purpose at My Office Help is to help business owners like yourself create more freedom, in whatever form that may take. More time with your family? More time in the field without having to worry about the back end operation? More time in the office without having to worry about field operations? More time to pursue other interests secure in the knowledge that your business is in good hands? That’s the My Office Help difference, and we can help you achieve it all, by employing systems and processes proven over decades of practical use. At My Office Help, we want you to do what you do best, and let us do the rest!

Meet the Executive Team

At My Office Help, our dedicated team is the driving force behind our success and the exceptional service we provide to our clients. Allow us to introduce you to our talented and experienced executive team:

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Shayna Shadowen

Co-Founder & CEO

With a wealth of operational experience and a deep understanding of the home services industry, Shayna is the visionary leader behind My Office Help. Her years of experience as a third generation owner of Service Detectives and expertise in bookkeeping make her well-equipped to lead our rapidly growing company. Shayna’s commitment to our clients and her passion for creating more freedom for them is evident in every decision she makes.

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Jason Shadowen

Co-Founder & President

With over two and a half decades of experience as an Electrician and owner of Service Detectives, Jason brings a wealth of knowledge to our team. Jason heads up our marketing and vendor partnership development. We like to call him “The Wizard of Light Bulb Moments”. Known for his exceptional sales skills and mentoring, Jason works closely with home service companies to advance their training programs and grow their businesses. His expertise as a John Maxwell Certified Leadership Coach and DISC Certified Instructor makes him the ideal partner to help take your business to the next level.

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Tabatha C.

Vice President of Operations

With over 20 years of retail management experience, Tabatha is an expert in anything people-oriented. Her ability to analyze situations and understand people’s feelings and backgrounds makes her an essential figure in our team. Tabatha’s dedication to making a difference in the lives of our team members and clients is a true embodiment of our core value of “We Grow Great People.”

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Heather K.

Director of Virtual Services

Heather brings years of experience in retail management, particularly in the quick service industry, to our team. As one of our most senior Regional Team Leads, she has played a crucial role in developing the systems and processes that have made My Office Help a global success. Heather handles all floor operations for our phone services division and ensures a seamless client onboarding process.

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Austin S.

Vice President of Digital Solutions

Austin’s background in leading teams in athletics and the outdoors has equipped him with the skills needed to think outside the box and take calculated risks. As the head of our Research and Development Team, he plays a vital role in continuously developing our custom back office management platform, MOHP. Austin’s expertise allows us to offer the industry’s widest array of cutting-edge technologies while maintaining competitive pricing.

At My Office Help, we believe that a strong and experienced team is the foundation of our exceptional service. With our talented executive team leading the way, you can trust us to provide the reliable and personalized virtual office solutions your electrician company needs to thrive.

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