Customer Service Agents

Virtual Receptionists For Home Service Companies

At My Office Help, we understand that your time is valuable. That’s why we’ve designed our Customer Engagement Services specifically for busy business owners like you. Whether you’re an electrician, an appliance repair company, a plumber, or any other home service business type, we know that every call matters. You can’t afford to miss a single one. But being on the job, you can’t always answer those calls promptly, which could mean missed opportunities and dissatisfied customers. This is where My Office Help comes in. Our expert team of CSRs provides exceptional, prompt, and professional phone answering services, handling your calls and ensuring your customers receive the attention they deserve. With us, you can focus on what you do best, confident that your calls and your customers are in capable hands.

Service Industry Professional Customer Service Representatives

In today’s competitive business landscape, time is an asset you can’t afford to waste. At My Office Help, we understand the challenges of running a home service company, including the constant demand for customer communication. That’s why we offer a comprehensive phone answering and booking management service designed to give you back your time. With My Office Help managing your phone calls, you can focus on what matters most – growing your business and delivering excellent services to your clients. We ensure each call is answered promptly and professionally, while bookings are scheduled efficiently and accurately.

Virtual Customer Service Reps

At My Office Help, our Virtual Customer Service Representatives (CSRs) are vital to your team. They are professionally trained specifically on the home service industry and committed to managing customer interactions with the utmost care and professionalism. Our CSRs handle inbound calls and online inquiries, ensuring every customer is treated respectfully and every query is addressed promptly. By choosing our virtual CSRs, you’re choosing high-quality, reliable, and consistent customer service that helps boost your business’s reputation and free up your time to focus on core operations.

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Stress-Free Home Service Scheduling Services

You’ve built your business around your expertise in providing high-quality home services, and we believe you should be able to focus on that. At My Office Help, we take the stress of call and booking management off your plate, so you can devote your attention to doing what you do best. Whether you’re a plumber, an electrician, or a contractor, we’ve got your back office covered. You can trust us to handle your calls with the same level of professionalism and commitment you provide to your customers.

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Appointment and Service Scheduling

Appointment and service scheduling are crucial to the seamless operation of any home service business. Our home service industry CSR professionals at My Office Help provide comprehensive appointment and service scheduling services.

We help manage your calendar, organize your team’s schedules, and ensure that all appointments are accurately booked and confirmed. We coordinate with your customers to set up appointments at their convenience and handle any changes or cancellations effectively, ensuring a smooth, hassle-free experience for you and your customers.

Next Level Customer Service Solutions

With My Office Help, managing your company’s calls has never been easier. We offer next level service call management tailored to your unique business needs. Our team of trained CSR professionals is equipped to handle customer inquiries, manage bookings, and ensure seamless communication between you and your clients. We strive to provide a service that not only meets but exceeds your expectations. By choosing My Office Help, you’re choosing a solution that gives you peace of mind and keeps your business running smoothly.

In-House and USA-Based CSR Pros

We are proud to offer an in-house, USA-based CSR team. Our customer service representatives are trained and managed to uphold the highest service standards. Being based in the United States allows us better to understand your local customers’ unique needs and preferences. Our CSR team is familiar with local service business practices, trends, and customer expectations, enabling us to provide personalized and friendly customer service.

We never use overseas call centers to save money. We believe in offering a premium level of service using American workers to support our American business clients. Don’t be fooled by low-price competitors. My Office Help is the ONLY call management company serving home service businesses with a fully in-house staff based in the USA.

Optimize Your Business Communications with My Office Help

Communication is at the heart of every successful business. My Office Help is dedicated to optimizing your business communications to enhance customer service and operational efficiency. Our expert team provides top-tier call and booking management services, allowing you to streamline your operations and focus on your core competencies. By entrusting us with your customer service communications, you’re choosing to improve customer relationships, increase responsiveness, and, ultimately, drive business growth.

M.O.H. Platforms

We Work With Your CRM Tools

My Office Help seamlessly integrates with your existing CRM tools. We understand that each business has its preferred platforms, and we prioritize working within your established systems. Whether you use HouseCall Pro, Jobber, WorkIz, or ServiceDesk, our team can adapt and manage these tools effectively. We work to ensure a smooth transition, making the process as simple and easy for you as possible.

Fully Transparent Reporting You Can Trust

We understand the importance of trust in any business relationship, so at My Office Help, we provide fully transparent reporting as a part of our service packages. We keep you informed about every aspect of your call and booking management operations, ensuring you have complete visibility and control over your customer communications. With our reports, you’ll always know how your business is performing regarding customer interaction, and you can make informed decisions based on accurate, up-to-date information.

Custom Client Reporting and Task Portal

Transparency and accountability are key values at My Office Help. Our custom client reporting portal is designed to provide you with real-time insights and updates on our service performance. You can easily access data about call volumes, appointment bookings, customer feedback, and more. This portal helps you keep track of our work and assess the value we bring to your business. With customizable reports, you can focus on the metrics that matter most to your business, ensuring that our service always aligns with your business goals.

Access your entire call history with us, both in and outbound, including detailed call notes from within our client portal.

Our Packages

Pricing is dependent on the unique needs of each client. Contact us for a consultation to learn more about how My Office Help can help your home service company today.

All packages include the following benefits. See the table below to learn about the unique differences included in each package level.

  • USA-Based “In-House” CSR Team

  • 100% Inbound Response Rate

  • AI Call Flow Management

  • Transparent Reporting

  • Live Updates in Our Client Portal

  • Call Management Services

  • Schedule Booking Management

  • Unsold Estimate Followup

Contact For Pricing

Optimum
  • A Fully Dedicated CSR Package For Larger Companies
  • Inbound & Outbound
  • 7-6:30 Central Time Mon-Fri
  • Happy Calls (up to 3 attempts)
  • Email/VM After Hours Followup
  • Tech Check In Services
  • Service Agreement Mgmt
  • Next Day Texting Reminders
  • Texting Integration
  • Up To 5 Warranty Company Mgmt
  • Warranty Registration
  • On My Way Calls
  • Accounts Receivable

Contact For Pricing

Premier
  • A Partially Dedicated CSR For Midsize Companies
  • Inbound & Outbound
  • 7-6:30 Central Time Mon-Fri
  • Happy Calls (up to 3 attempts)
  • Email/VM After Hours Followup
  • Tech Check In Services
  • Service Agreement Mgmt
  • Next Day Texting Reminders
  • Texting Integration
  • 1 Warranty Company Mgmt

Contact For Pricing

Deluxe
  • Shared CSR for Mid to Small Companies
  • Inbound & Outbound
  • 8-4:30 Client Time Mon-Fri
  • Happy Calls (up to 3 attempts)
  • Email/VM After Hours Followup

Contact For Pricing

Basic
  • Shared CSR for Mid to Small Companies
  • INBOUND ONLY
  • 8-4:30 Client Time Mon-Fri

Additional Services – Individually Priced

Enhance your package with the following add-on services.

  • Saturday Phone Answering – 8am-4:30pm Central Time

  • National Holiday Phone Coverage
  • Bookkeeping Maintenance/Cleanup (QBO)

  • Permit Management
  • Mailing Services