Premier Plan
Built for midsize home service businesses ready to take back their time. A partially dedicated CSR with extended hours, texting integration, warranty management, and deep operational support.
Who Is This For?
The Premier Plan is for growing home service businesses that need more than a shared CSR but aren't quite ready for a fully dedicated one. You get a partially dedicated representative who knows your business, works extended hours, and handles the tasks that usually steal your day.
With texting integration, next day reminders, tech check-ins, and warranty company management, your CSR functions as a true back-office partner.
Premier
Partially Dedicated CSR
- Partially Dedicated CSR For Midsize Companies
- Inbound & Outbound Calls
- 7–6:30 Central Time Mon–Fri
- 100% Inbound Response Rate
- Schedule Booking Management
- Call Management Services
- AI Call Flow Management
- Live Updates in Our Client Portal
- Transparent Reporting
- Unsold Estimate Followup
- Happy Calls (up to 3 attempts)
- Email/VM After Hours Followup
- Tech Check In Services
- Service Agreement Mgmt
- Next Day Texting Reminders
- Texting Integration
- 1 Warranty Company Mgmt
- Warranty Registration
- On My Way Calls
- Accounts Receivable
What Makes Premier Stand Out
Everything in Deluxe, plus extended hours, texting, warranty management, and dedicated operational support.
Extended Hours
Coverage from 7am to 6:30pm Central Time — so early calls and late inquiries are always captured.
Texting Integration
Your CSR can communicate with customers via text, meeting them where they prefer to be reached.
Next Day Texting Reminders
Appointment reminders sent via text the day before to reduce no-shows and last-minute cancellations.
Tech Check In Services
Your CSR checks in with field technicians to confirm status, ETAs, and keep the schedule running smoothly.
Service Agreement Mgmt
Ongoing management of your service agreements — renewals, tracking, and customer follow-up.
1 Warranty Company Mgmt
We manage communications with one warranty company on your behalf, saving hours of back-and-forth.
Need Full Dedication?
The Optimum plan gives larger operations a fully dedicated CSR with on-my-way calls, accounts receivable, up to 5 warranty companies, and more.
Book Your Free Consultation
Let's talk about how the Premier Plan can work for your business.