Welcome to My Office Help

Customer Service Reps, Back Office Services, and Bookkeeping For Home Service Companies

As a home service business owner, you know the challenges of managing day-to-day operations while striving for growth. At My Office Help, we provide the solution for efficient and reliable virtual office staff support services to enhance productivity and streamline business processes. With our 100% USA-based virtual Customer Service Representative (CSR) and bookkeeping services, we are your trusted partner in managing your home service business office staffing needs.


Remote Office Staff Solutions For Home Service Businesses

My Office Help is far more than a virtual assistant, offering 100% USA-based call management, schedule booking, and bookkeeping services to cater to your specific requirements. One of our core services includes handling your customer calls. Our team of experienced Customer Service Representative professionals is trained to answer calls promptly and courteously, ensuring your customers receive the personalized attention they deserve. By providing a direct link between your business and your customers, we help build strong customer relationships, increasing customer satisfaction and loyalty.

Best of all, your customers will never know your call management is provided by us. Our team becomes a part of your business.

do what you do best, let us take care of the rest.

Our receptionists Are 100% US Based and Expertly Trained In-House

M.O.H. Platforms

Never Miss A Customer Call Again

At My Office Help, we know the home service business landscape well. As a home service business owner, you can’t be bogged down with answering phones when you already have so much on your plate. My Office Help can aleviate that and put you in the owner’s box where you belong.

Here are just a few of the pain points that home service business owners face when trying to manage phone calls:

  • You’re always on the go. You’re either out running service calls or at the office trying to catch up on paperwork. Either way, you’re not always available to answer the phone.
  • You don’t have enough staff. Even if you can answer the phone, you may not have enough staff to handle all the calls. This can lead to long wait times for customers, which can be frustrating and leads to lost business.
  • You don’t have the time to follow up. Even if you can answer the phone and book a service call, you may not have the time to follow up with the customer to confirm the appointment. This can lead to no-shows, which are both frustrating and costly.
  • You don’t want to be in the office. Maybe you’re the type that prefers to be in the field, or not wanting to touch the mundane training and administrative work that comes with having your own office staff.


Of a service business owners time is spent in scheduling, phone calls, marketing, book-keeping, parts ordering, and administration.


Of service businesses fail because of inconsistent phone answering, poor back-office administration, books, marketing, and dispatch.


Of service business owners work weekends and late nights, with 60% working far more than 60 hours a week. Where’s the freedom in that?

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Our virtual Customer Service Representative (CSR) services can help you overcome these pain points and improve customer service. With our 100% USA-based call management services, you’ll have a dedicated team of professionals who will answer your phone calls, book your service calls, and follow up with your customers. We can also manage your bookkeeping for you. This will free up your time to focus on what you do best: while we take care of the rest.

Experience the My Office Help difference today. Book your free, no obligation discovery consultation to begin your journey towards creating more freedom as we support you in taking your business to the next level.

Virtual Office Staff Solutions For Home Service Companies

Home service companies are in high demand but often struggle to find and keep the staff they need to meet the demand. Did you know that the home service company industry misses an average 50% of the calls made to their business? This is where My Office Help comes in. We offer a variety of virtual office staff solutions that can help your home service company grow, including:

  • Customer Service Representatives (CSRs): We can answer phone calls, schedule appointments, and provide customer support.
  • Bookkeeping Services: We can handle your monthly bookkeeping maintenance, so you can focus on running your business.
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Our 100% USA-based virtual office staff solutions are affordable and flexible, so you can scale your business without hiring full-time employees. We’re also experts in the home service industry, so we understand your unique needs.

If you want to free up your time and grow your home service company, contact My Office Help today. We’ll help you find the virtual office staff solutions that are right for you.

Here are some additional benefits of using virtual office staff solutions for home service companies:

  • Reduced overhead: You won’t have to pay for office space, equipment, or benefits for virtual staff.
  • Increased efficiency: You can focus on providing services and growing your business where it matters most.
  • Improved customer satisfaction: Virtual office staff can provide next level service, leading to increased customer loyalty.

If you’re a home service company looking to improve your business, consider using virtual office staff solutions. With My Office Help, you can free up your time, grow your business, and improve customer satisfaction.

We Are More Than A Call Center

At My Office Help, we not just a call center that answers phones. We are a team of dedicated home service industry professionals committed to providing our home service business clients with Next Level Service.

Our 100% USA-based phone receptionist service is available during regular business hours, allowing you to focus on core tasks without constantly interrupting incoming calls. We can customize our service to meet your needs, whether you require after-hours call forwarding or extended office hours. With My Office Help, you can choose the best call management services for your business needs.

We offer a wide range of benefits, including:

  • 100% USA-based virtual customer service representatives

  • Phone reception and call backs

  • Monthly bookkeeping services

  • Personalized approach to customer service
  • Expertly trained, In House CSRs

  • Scheduling and booking service calls

  • We are experts in managing customer interactions

  • We help improve customer satisfaction

  • We can help you save time and money
  • We can help you grow your business
  • We become a critical part of your business

  • We work hand in hand with your business

Focus on Your Work, Let Us Handle the Phone Calls

As a home service business owner, your time is valuable. You have important tasks to focus on, whether managing your team, overseeing projects, or strategizing for the future. But what about those constant interruptions from phone calls? They can be a major distraction, distracting you from your work and hindering productivity.

That’s where My Office Help comes in. Our 100% USA-based and in-house reception service is designed to take the burden of answering calls off your shoulders, allowing you to concentrate on your work and maximize your efficiency fully. No more interruptions, no more missed opportunities – just uninterrupted focus.

Imagine diving deep into a project without the fear of getting interrupted by a ringing phone. With our team of trained professionals, you can rest easy knowing that every call will be handled with the utmost care and professionalism. Our dedicated staff will answer all incoming calls in your company’s name, providing personalized assistance and ensuring that your customers feel valued and heard, no matter the time of day.

Your 100% USA-based Virtual Office Team

My Office Help goes far beyond other phone answering services. All our employees are 100% US Based and report in person at our headquarters in Illinois. Unlike other companies that have call centers in other countries, our “In-House” CSRs are better equipped and more knowledgeable in the home service industries in the United States.

Not only will our team handle calls professionally, but they will also ensure that all messages are accurately recorded and promptly added to your daily service schedule. This means you don’t have to worry about anything but doing what you do best – servicing your customers. No more missed opportunities or frustrated customers – just seamless communication and satisfied clients.

So why let phone calls consume your valuable time and energy? Let My Office Help handle the calls and schedule booking while you focus on your work. With our reliable and professional call reception and booking services, you can finally reclaim control of your time and be more productive than ever before. Trust us to represent your business with the utmost care and professionalism, and watch your productivity and bottom line start to soar.

We help service companies succeed

Read Our Customer Reviews

Samantha VelascoSamantha Velasco
13:42 29 Mar 23
Shayna has been a Godsend for our business. She goes above and beyond. She held my hand and helped me get my QuickBooks in order. She has taught me so much and I don't know where we would be without her!I highly recommend Shayna and her team to everyone!
I've been working for My Office Help since July of 2019. I couldn't ask for a better company to work for. We truly are a family and I love that! I love getting to help our clients create more freedom!
Pete's AppliancePete's Appliance
22:22 20 Mar 23
I'm usually extremely reserved when it comes to reviews, and it takes a lot for me to leave one, but at this point, I feel like I have to give credit where credit is due. It was to my understanding that at the time, I was only the second appliance repair company to sign on. In knowing this, I was extremely hesitant at first because of my worries with their lack of experience in an extremely demanding and urgent industry. That mixed with the potential high call volume they already had with other industries, I felt there was no way they'd survive my company. Nonetheless, I decided to give them a shot anyway.The first year was exceptional, although I'm hard to please. I do have to say that they surpassed my expectations. When my beloved like you, I like you. It's as simple as that. I've received constant feedback about their (My Office Help) professionalism and appreciation for someone simply just answering the phone! But with me being Oscar the grouch, I've always felt there was room for improvement in certain areas.By year 2, things were flowing pretty well, but I decided to walk away for 2 months because as my business began to flourish, (which I can now say was because of the consistency of Myoffice Help,) I left for mainly for selfish reasons as I was looking for more of a personal approach. I needed more focus on my business and my business only, or at least make me feel like I was the only one. The young lady I temporarily hired was great, but then I thought to myself that if she called out or quit, I was going to be screwed. At least at my office help they have multiple csr's (customer service reps) for backup that can answer my calls in any situation. I decided to come back, but only under one condition, only if offered more help with ordering parts, follow-ups, more phone time between me and the ONE rep only for more detailed situations, and just simply the things an office staff will typically handle. I needed someone who could get to know me, how I think, and what needs to be done without me holding their hand every 2 seconds. To my surprise, they did have a package that offers a dedicated rep, and it is being UNBELIEVABLE experience thus far. I can think clearly now. The bonus is that things I've mentioned to my rep and forgot about, she would randomly mention it towards the end of the day and I'm like you just saved me from an upset customer because that totally slipped my mind. I just can't do 10 things at one while actively repairing machines, but my rep can!Now that I'm approaching year 4, just to kind of recap and add to this a little, it is clear that My Office Help has allowed me the freedom to serve my local community with quality appliance repairs without the extra expense of hiring in-house. Their expert team let's me do what I love in the field without worrying about my back office. I can't recommend them enough, and I already have done so with multiple companies that I have a good rapport with. Now, it sounds like they have multiple companies like mine under their belt. I'd just like to think that I helped to set the expectations of every appliance repair company that cares about their business in particular from me setting the bar so high (*cough cough* lol,) But seriously, the team at My Office Help most certainly exceeded that!
Lindsay GLindsay G
21:28 05 Feb 23
We have had My Office Help work for us for the past month and I have been very impressed. They are easy to work with and best of all we have not missed any calls that we previously missed due to servicing customers at the time of the call. Thank you My Office Help for making our lives just a bit easier!
Dorinda ObstaDorinda Obsta
20:55 05 Feb 23
We own a plumbing company in Houston, Texas. My Office Help has been our call center for 2 years! We were a bit nervous when we signed up, but if it doesn’t scare you, it doesn’t grow you! Since then they have become 100% an extension of our team! Our phones are answered timely with complete customer service. My Office Help schedules our residential calls and our emergency calls. We never have to worry about having a office employee call in sick leaving the phones to us… we have an entire My Office Team that has our back, knows our business and handles our customers just like we would. My only regret is that we didn’t find them sooner! We wouldn’t be where we are today if it wasn’t for their professionalism and help! They truly helped us level up by being the first voice our customers hear! Thanks My Office Help we love y’all and appreciate each and everyone who is on Team Obsta Plumbing!!!