Customer Service Representatives
Make managing your organization's phone calls easier and more efficient with our professional customer service representatives.
Professional CSRs for Your Business
My Office Help offers professional customer service representatives to home service companies. Our experienced CSRs are trained to handle a variety of tasks, including answering phone calls, scheduling appointments, and providing excellent customer support.
We understand the importance of making a great first impression. That's why our representatives are dedicated to delivering friendly, helpful, and professional service on every single call.
- Answer inbound calls professionally
- Schedule and manage appointments
- Provide basic customer support
- Take detailed messages
- Seamlessly transfer calls when necessary
- Represent your brand with excellence
Our Packages
Pricing is dependent on the unique needs of each client. Contact us for a consultation to learn more about how My Office Help can help your home service company today.
All packages include the following benefits. See the plans below to learn about the unique differences in each package level.
Basic
Shared CSR for Mid to Small Companies
Deluxe
Shared CSR for Mid to Small Companies
- Happy Calls (up to 3 attempts)
- Email/VM After Hours Followup
Premier
A Partially Dedicated CSR For Midsize Companies
- Happy Calls (up to 3 attempts)
- Email/VM After Hours Followup
- Tech Check In Services
- Service Agreement Mgmt
- Next Day Texting Reminders
- Texting Integration
- 1 Warranty Company Mgmt
Optimum
A Fully Dedicated CSR Package For Larger Companies
- Happy Calls (up to 3 attempts)
- Email/VM After Hours Followup
- Tech Check In Services
- Service Agreement Mgmt
- Next Day Texting Reminders
- Texting Integration
- Up To 5 Warranty Company Mgmt
- Warranty Registration
- On My Way Calls
- Accounts Receivable
Additional Services – Individually Priced
Enhance your package with the following add-on services.
We Are Your Office
We aren't just an answering service. We act as a seamless extension of your team, understanding your workflows and representing your brand exactly as you would.
Trained In Your Trade
Our representatives are specifically trained in home service terminology. Whether it's HVAC, plumbing, or electrical, we speak your language and your customers' language.
We Work In Your CRM
No messy handoffs. We work directly inside your existing CRM or field service management software to book jobs and update customer records in real-time.
Ready to improve your customer experience?
Book a time below to see how our professional customer service representatives can handle your calls so you can focus on growing your business.