Services2023-12-12T00:00:29+00:00

Services and Packages

My Office Help offers phone call management and bookkeeping services for the home service industry. Our packages are listed below. Don’t hesitate to contact us if you have any questions regarding any of our packages and to get a personalized pricing quote for your home service company’s needs.

csr

Customer Service Agents

My Office Help offers professional customer service representatives to home service companies. Our experienced CSR professionals handle incoming calls with care and attention to detail, providing solutions to queries, resolving issues, and scheduling service appointments. We prioritize customer satisfaction and aim to create authentic and personalized customer experiences for every caller. Our services help home service companies streamline processes, optimize customer service channels, and improve service delivery.

Jason At Desk

Bookkeeping Services

My Office Help offers professional bookkeeping services to help businesses streamline their financial management. By offloading bookkeeping tasks, businesses can save time and ensure accurate and organized financial records. My Office Help provides regular reports and updates, giving businesses valuable insights into their financial performance. Businesses can focus on core operations and drive growth by allowing My Office Help to manage finances. We prioritize accuracy and confidentiality, ensuring the security and integrity of data.

Compare My Office Help To Other Services

My Office Help Logo WEST COAST MIDWEST NORTHEAST SOUTHWEST SOUTHEAST
Average Costs Per CSR $2.20/hour
$19,084/year
$21.01/hour
$43,700/year
$19.50/hour
$40,560/year
$21.28/hour
$44,262/year
$17.16/hour
$35,693/year
$17.06/hour
$35,485/year
Payroll Taxes $0 $3,343 $3,103 $3,386 $2,731 $2,715
Benefits $0 $12,938 $12,605 $13,582 $9,714 $9,755
Unemployment $0 $172 $457 $399 $221 $327
Workmans Comp. $0 $282 $644 $412 $196 $327
TOTAL REAL COST $2.20/hour
$19,084/year
$29.05/hour
$60,435/year
$27.58/hour
$57,346/year
$29.83/hour
$62,046/year
$23.34/hour
$48,555/year
$23.32/hour
$48,513/year
TOTAL SAVINGS WITH MY OFFICE HELP PRICING BASED ON AVERAGE MOH PLAN PRICE MAY 2023 FOR A TEAM OF 5 CSRs $41,351 $38,262 $42,957 $29,471 $29,429

Our Packages

Pricing is dependent on the unique needs of each client. Contact us for a consultation to learn more about how My Office Help can help your home service company today.

All packages include the following benefits. See the table below to learn about the unique differences included in each package level.

  • USA-Based “In-House” CSR Team

  • 100% Inbound Response Rate

  • AI Call Flow Management

  • Transparent Reporting

  • Live Updates in Our Client Portal

  • Call Management Services

  • Schedule Booking Management

  • Unsold Estimate Followup

Contact For Pricing

Optimum
  • A Fully Dedicated CSR Package For Larger Companies
  • Inbound & Outbound
  • 7-6:30 Central Time Mon-Fri
  • Happy Calls (up to 3 attempts)
  • Email/VM After Hours Followup
  • Tech Check In Services
  • Service Agreement Mgmt
  • Next Day Texting Reminders
  • Texting Integration
  • Up To 5 Warranty Company Mgmt
  • Warranty Registration
  • On My Way Calls
  • Accounts Receivable

Contact For Pricing

Premier
  • A Partially Dedicated CSR For Midsize Companies
  • Inbound & Outbound
  • 7-6:30 Central Time Mon-Fri
  • Happy Calls (up to 3 attempts)
  • Email/VM After Hours Followup
  • Tech Check In Services
  • Service Agreement Mgmt
  • Next Day Texting Reminders
  • Texting Integration
  • 1 Warranty Company Mgmt

Contact For Pricing

Deluxe
  • Shared CSR for Mid to Small Companies
  • Inbound & Outbound
  • 8-4:30 Client Time Mon-Fri
  • Happy Calls (up to 3 attempts)
  • Email/VM After Hours Followup

Contact For Pricing

Basic
  • Shared CSR for Mid to Small Companies
  • INBOUND ONLY
  • 8-4:30 Client Time Mon-Fri

Additional Services – Individually Priced

Enhance your package with the following add-on services.

  • Saturday Phone Answering – 8am-4:30pm Central Time

  • National Holiday Phone Coverage
  • Bookkeeping Maintenance/Cleanup (QBO)

  • Permit Management
  • Mailing Services

We Partner With The Following Companies

Frequently Asked Questions

Does My Office Help offer any training or resources to help me understand the benefits of outsourcing these tasks?2023-07-25T04:41:49+00:00

Absolutely, at My Office Help, we believe in empowering our clients with the knowledge and understanding they need to make the best decisions for their business. We provide a range of resources to help you understand the benefits of outsourcing your call and booking management and bookkeeping tasks.

  1. Educational Content: We regularly publish blogs and articles on our website that explain the advantages of outsourcing, provide insights into best practices, and share success stories of businesses that have experienced significant benefits from our services.
  2. Webinars and Workshops: Periodically, we host free webinars and workshops where we delve deeper into the processes involved in our services. We discuss the challenges businesses face when handling these tasks in-house and demonstrate how outsourcing can address these issues.
  3. Case Studies: We provide case studies that detail how businesses similar to yours have benefited from outsourcing these tasks. These real-life examples offer concrete evidence of the effectiveness of our services.
  4. Free Consultation: We offer a free initial consultation where we can explain our services in detail, discuss your specific needs, and answer any questions you may have. This consultation helps us understand your business better and provides you with personalized information about how outsourcing can benefit your company.
  5. Customer Support: Our dedicated customer support team is always ready to answer your questions, provide guidance, and explain how our services can create a positive impact on your business.

By leveraging these resources, you’ll be better equipped to understand the value outsourcing can bring to your business, freeing you up to focus on growth and delivering excellent services to your clients.

What steps will My Office Help take to understand my specific business needs and preferences?2023-07-25T04:41:49+00:00

At My Office Help, we prioritize understanding your unique business needs and preferences. We do this by following a comprehensive process:

  1. Initial Consultation: We begin with an in-depth consultation where we ask you about your business type, operations, challenges, goals, and any specific preferences you may have. This initial conversation is crucial for us to understand the context in which your business operates.
  2. Business Analysis: We then thoroughly analyze your current operations, specifically in areas that our services cover, such as call and booking management and bookkeeping. This includes understanding the volume of calls you receive, the nature of these calls, your booking procedures, and your current bookkeeping practices.
  3. Customized Strategy Development: Based on our initial consultation and business analysis findings, we develop a strategy tailored to your business. This strategy addresses your challenges, aligns with your goals, and respects your preferences.
  4. Feedback and Adjustments: We value your input and aim for a collaborative approach. After presenting our strategy, we invite your feedback to ensure we accurately capture your needs and preferences. Any adjustments necessary will be made at this stage.
  5. Implementation: Once you approve, we will begin implementing the strategy. This includes setting up necessary systems, training our team about the specifics of your business, and preparing for a smooth transition.
  6. Ongoing Review: We believe in continuous improvement. After implementation, we conduct regular reviews to ensure our services are meeting your expectations and to make any required modifications. We are always open to feedback and quickly adjust to ensure you receive the best service.

We aim to function as an extension of your team, taking care of your back-end operations while you focus on what you do best – serving your customers and growing your business. We are committed to understanding and adapting to your business needs, ensuring a tailored, effective service that supports your business growth.

How can I get in touch with someone at My Office Help if I have a problem or question?2023-07-25T04:41:49+00:00

You can contact us via our office phone number during normal business hours at 1-618-681-4030 or by using our contact us form.

How can My Office Help help my business grow?2023-07-25T04:43:40+00:00

Absolutely! My Office Help is designed to help your business grow in several key ways:

  1. Increased Efficiency: By taking care of your call and booking management and bookkeeping tasks, we free up valuable time for you and your team. This means you can focus more on delivering quality services, training your team, or even expanding your operations.
  2. Improved Customer Service: Our team of professionals ensures that all customer inquiries and booking requests are handled promptly and efficiently, enhancing the customer experience. Better customer service can lead to more repeat business and positive word-of-mouth, helping to grow your client base.
  3. Cost Savings: Hiring full-time staff for managing calls, bookings, and bookkeeping can be costly. Our services could help you save on salaries, training, and benefits costs, allowing you to invest that money back into growing your business.
  4. Expert Bookkeeping: Proper bookkeeping is essential for financial planning and for making informed business decisions. Our expert bookkeeping services ensure your financial records are accurate and up-to-date, which can help with everything from budgeting to tax preparation, reducing financial risks.
  5. Scalability: As your business grows, so will your back-end tasks. My Office Help is ready to scale with you. We can handle increasing call volumes and complex bookkeeping tasks as your business expands, allowing for seamless growth.
  6. Focus on Core Competencies: By handling your back-end operations, we allow you to concentrate on what you do best – providing your home service solutions. This focus can lead to better quality service, innovation, and business growth.

In short, our aim is to take the burden of administrative tasks off your shoulders, so you can devote your energy and resources to the strategic and operational aspects of your business that truly drive growth.

What makes My Office Help different from other similar service providers?2023-07-25T04:47:05+00:00

My Office Help stands out from other service providers in several key ways:

  1. In-house Team: Our entire team, including customer service representatives and bookkeepers, is based in-house at our headquarters in Southern Illinois. This allows us to foster a cohesive, tightly-knit team that works together seamlessly to provide high-quality services to our clients.
  2. USA-Based Staff: We take pride in our team being 100% USA-based. This means that we have an intimate understanding of the local business context and customer service expectations, enabling us to provide a level of service that is in tune with the needs of our clients.
  3. No Outsourcing: Unlike many other providers, we do not outsource our work to call centers or other countries. We believe in maintaining control over our services to ensure quality and consistency. When you work with us, you can have peace of mind knowing that every interaction is handled directly by our dedicated team.
  4. Experience with Home Service Industries: We have a deep understanding of home service companies, including appliance repair, plumbing, electrical work, HVAC, contractors, and pest control, to name a few. This industry-specific knowledge allows us to provide tailored services that address the unique needs of these businesses.
  5. Commitment to Quality: We deliver high-quality call, booking, and bookkeeping services. Our team employs systems and processes proven over decades of practical use, ensuring we deliver reliable and effective solutions for your business.
  6. Focus on Business Freedom: Our primary goal is to help business owners create more freedom. Whether it’s more time with family, more time in the field, or more time for other interests, we are here to handle the back-end operations so you can focus on what you do best.

At My Office Help, we’re not just a service provider but a partner in helping your business succeed. We’re dedicated to understanding your needs and providing the support you need to grow and thrive.

What industries does My Office Help specialize in?2023-07-25T04:41:50+00:00

We have a page on us website that outlines the primary industries we work with. Although if you feel your home service business is a good fit, even if not listed, please book a call and we can discuss your business needs and requirements.

How much does it cost to use My Office Help’s services?2023-07-25T04:41:50+00:00

Since every business is unique, we would need to speak with you about your business and discuss all the options you are interested in. This allows us to provide services that fit your home service company’s office management volume.

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