One of the differentiators for My Office Help is our close contact messaging. We do this through the Slack chat app. This service is secure, fast, stable, and integrates with thousands of applications to provide additional feature sets and add-ons that can help you manage the business through Slack more effectively. There are two main methods of connecting with My Office Help through Slack:
Creating your own Workspace
Many of our clients like to maintain chats with technicians, their accountant/bookkeeper, spouse, family, management team and more. For those needing more than one channel for chat, creating your own workspace is a perfect solution. The Slack Workspace is your own piece of the pie, a secure area in which you can maintain and manage channels, app connections, partner connections, file repositories and much much more. This is also a perfect option for those who need more than the limited number of free accounts we can grant in the My Office Help workspace.
To get started in creating your own workspace, follow the instructions linked HERE
Once your workspace is created and you are logged in on both desktop and mobile devices, we will send a connection request to the email you used to create the workspace. In order to make a Slack Connection, both accounts have to be Pro level or above. As of this writing, the Pro level account, which is the lowest, is $6.67 per user per month (billed annually). Obtaining paid accounts with the enterprise workspace at My Office Help is $15 per user per month, which makes creating your own workspace the perfect solution to halve that cost if you require more than the free allocation of accounts.
Once you receive the invitation to your email, click the button at the end of the email on your desktop device. Your system will recognize your workspace and ask you to confirm the connection between My Office Help and your workspace. Once you do this, our channel will be added to your workspace and you will be able to add any team members on your side who need to be in those channels. Similarly, if you would like to handle more than one channel with My Office Help, create one in your workspace and invite firstname.lastname@example.org to join it.
Becoming a Guest of the My Office Help Workspace
alternatively, if you do not need or want a workspace of your own, you can be added as guests of the My Office Help Workspace. We are able to provide a limited number of free accounts in our workspace to clients. Those on a basic and deluxe plan can have a single one-channel guest account free of charge. Those on the premier and optimum plan can have two one-channel guest accounts. If you require more than one channel, or have more than the free number of users, additional workspace guests are billed at our cost of $15 per month per user.
For each user, we need an email address. Once they are added on our side, you will receive an invitation to join our Slack workspace. Clicking on this will bring you to a page asking you to log in with My Office Help. Ignore that option and select the manual login beneath it. Use the email address you provided us to login and enter a password of your choosing if prompted. Follow the instructions HERE to link your desktop and mobile versions of slack to access our workspace on both devices.
Clients are able to begin with single-channel guest accounts and upgrade as and when the need arises.